Client Policies

Deposits & Booking

A non-refundable deposit is required to secure your appointment. Your deposit is applied toward the total cost of your service and is not an additional fee. Appointments are not considered confirmed until the required deposit has been received.

Deposits are non-refundable and may be forfeited if you cancel outside of our cancellation guidelines, fail to reschedule within the permitted timeframe, or do not show for your appointment. Please make sure you are able to commit to your selected date and time before booking.

Cancellation Policy

We understand that life happens and plans can change. We simply ask that you give us enough notice to allow another client the opportunity to book your appointment.

• Cancellations must be made at least 24 hours before your scheduled appointment.
• Cancellations made with less than 24 hours' notice may result in the loss of your deposit.
• Repeated last-minute cancellations may require a larger deposit or full payment in advance for future appointments.

Rescheduling Policy

We are happy to accommodate rescheduling when possible.

• Appointments may be rescheduled with at least 24 hours' notice without forfeiting your deposit.
• Your deposit may be transferred to your new appointment time one time, provided the rescheduling request is made within the required timeframe.
• Repeated rescheduling, multiple changes to the same appointment, or failure to attend the rescheduled appointment may result in the loss of your deposit and require a new deposit to book again.
• Appointments cannot be transferred to another person.

Late Arrivals

Please arrive on time and prepared for your appointment. We understand that unexpected delays can happen. However, arriving late may affect the amount of time available for your service. If you are running late, please contact us as soon as possible.

Arrivals of 15 minutes or more may require your service to be adjusted, shortened, or rescheduled depending on the appointment and stylist availability. If your appointment must be canceled due to excessive lateness, the appointment may be treated as a late cancellation and your deposit may be forfeited. We reserve the right to decline or modify a service when there is not enough time to complete it properly.

No-Show Policy

A no-show is considered a missed appointment without prior notice. If you do not arrive for your appointment and do not contact us, your deposit will be forfeited. Clients who repeatedly no-show may be required to pay the full service price in advance before another appointment can be scheduled.

Refund Policy

All service payments are non-refundable once a service has been performed. We want you to love your hair, and we encourage you to communicate with your stylist throughout your appointment. If you have a concern about your finished service, please contact us as soon as possible so we can determine the best way to address it.

Refunds are not provided for changes in preference, dissatisfaction with a style that was approved or requested by the client, failure to follow aftercare instructions, or circumstances outside of Heir to Hair's control. Deposits are non-refundable.

Hair Repairs & Service Corrections

Your satisfaction is important to us. If you experience an issue with your service that you believe requires correction, please contact us within 48 hours of your appointment. Depending on the situation, Heir to Hair may offer a complimentary correction or repair when the issue is determined to be related to the original service.

Repairs or corrections do not include changes simply because you have changed your mind about the style, size, color, length, or overall look after leaving the appointment. For protective styles, braids, loc services, and extensions, issues caused by improper maintenance, excessive tension from outside manipulation, failure to follow aftercare instructions, or normal wear and tear may not qualify for a complimentary repair.

Photos may be requested to help us understand the concern before determining the appropriate next step. Repairs are handled at the discretion of Heir to Hair based on the individual circumstances.

Client Responsibilities

To help us provide the best possible service, clients are responsible for:

• Arriving on time for their appointment.
• Providing accurate information when booking.
• Selecting the correct service and appointment duration.
• Arriving with hair prepared according to the service requirements.
• Following all pre-service and aftercare instructions.
• Communicating concerns or sensitivities with your stylist before the service begins.
• Disclosing any known scalp conditions, allergies, sensitivities, recent chemical services, or other information that may affect the service.
• Treating our stylists, staff, and salon space with respect.
• Reviewing your desired style with your stylist before the service begins.

Failure to properly prepare for an appointment may result in additional fees, a modified service, or cancellation of the appointment when the service cannot be safely or properly performed.

Hair & Scalp Preparation

Clients are expected to follow the preparation instructions provided for their specific service. If your hair requires additional preparation beyond what is included with your booked service, an additional fee may apply.

If your hair or scalp is in a condition that makes the requested service unsafe or unsuitable, your stylist may recommend postponing or modifying the service. Your health and the integrity of your hair and scalp always come first.

Service Satisfaction

We want every Heir to Hair experience to leave you feeling confident and cared for. If something doesn't feel right during your appointment, please speak with your stylist before leaving. We welcome honest communication and will always do our best to address concerns professionally.

Once you leave the salon, we cannot guarantee the condition or appearance of the hair due to factors outside of our control, including styling, products, environmental conditions, or client manipulation.

Policy Acknowledgment

By booking an appointment with Heir to Hair, you acknowledge that you have read, understood, and agreed to our Client Policies. Our policies are in place to protect the time, work, and experience of our clients and our stylists.

Thank you for choosing Heir to Hair and for trusting us with your crown.

Beauty with purpose. Hair with legacy.